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Shipping and Returns

 

SHIPPING


Within Australia, shipping is done via E- Parcel through Australia Post or in WA a local courier may be used, in most cases, Crio ships all orders within 24 business hours from receipt of order excluding public holidays.

Shipping rates are based on the weight of your order and a price indication can be seen before final check out. In general, any orders under 500g costs around $7 for regular postage and over 500g up to 3kg costs around $13.00. A higher rate applies for express postage.

We ship to both Australia and New Zealand, for all other destinations please contact Crio inc. Head Office www.criobru.com

 

RETURNS

The team at Crio is confident you’ll love Crio Brü, Crio Beans and Crio Cocoa as much as we do. Your 100% satisfaction is guaranteed.

If you are not absolutely satisfied with your purchase for any reason, please let us know. We will promptly replace the item or give you a full refund of its purchase price. It's that simple.

How to Return an Item

  1. Contact Crio within 30 days of purchase. (please see Completed Orders button under 'My Account' at the bottom our our Home Page) Click Here
  2. Indicate the reason for your return.
  3. Return unused product .

For your protection, please ensure you choose a delivery provider that supplies a tracking number.

A full refund of the purchase price and applicable taxes will be applied to your credit card, debit card or PayPal account. Shipping charges are non-refundable.

We appreciate your business and will do everything we can to ensure you have a great experience when ordering from Crio Brü Australia


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